Egnyte incident
Intermittent issue in Office Online in US West Coast, US East Coast and European Region
Resolved after 20 minutes, affecting Web UI and Desktop App and 1 more, on September 18, 2025.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Affected components
Update timeline
- investigating Sep 18, 2025, 07:47 PM UTC
We are experiencing an issue with our Office Online on the US West Coast and European Region and are investigating the problem — we will provide you an update in the next 30 minutes.
- investigating Sep 18, 2025, 07:55 PM UTC
Users in Microsoft Desktop applications may see a failure when adding multiple Egnyte places. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologise for any disruption this may cause and appreciate your patience as we work to restore normal service.
- monitoring Sep 18, 2025, 08:02 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Sep 18, 2025, 08:07 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
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