eazyBI incident
Data imports into eazyBI accounts with the Xray app are failing
Resolved after 1 day 12 hours, affecting Web App, on January 21, 2026.
The incident was caused by an incomplete solution for Xray data import changes. Import via the Xray GraphQL API was added alongside backup processing, but unlike backups, the GraphQL API enforces project-level permissions — so instance admins who could access the full Xray backup were denied data for projects where they lacked explicit access.
Affected components
Update timeline
- identified Jan 21, 2026, 06:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2026, 02:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 07:07 PM UTC
This incident has been resolved.
- postmortem Apr 14, 2026, 02:17 PM UTC
The incident was caused by an incomplete solution for Xray data import changes. Import via the Xray GraphQL API was added alongside backup processing, but unlike backups, the GraphQL API enforces project-level permissions — so instance admins who could access the full Xray backup were denied data for projects where they lacked explicit access.
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