eazyBI incident
We are experiencing data import issues. Imports may take longer than usual.
Resolved after 3 hours 55 minutes, affecting Web App, on August 26, 2026.
Between August 25 \(~12:00 UTC\) and August 26 \(~09:00 UTC\), scheduled data imports in our EU region were delayed, in some cases by several hours. No data was lost, reports and dashboards remained fully available throughout, and all imports completed normally once processed. What happened. A small number of exceptionally large, long-running imports - combined with slow responses from some external data source APIs - gradually occupied all background import capacity on our EU import servers. As capacity filled, remaining imports slowed down as well, and a backlog of queued import jobs grew faster than it could be processed. Resolution. On the morning of August 26, we added additional import server capacity. The backlog cleared within an hour, and import processing has been running normally since. We apologize for the inconvenience the delays may have caused.
Affected components
Update timeline
- investigating Aug 26, 2026, 08:13 AM UTC
We are currently investigating this issue.
- identified Aug 26, 2026, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 26, 2026, 09:43 AM UTC
Many imports have been restored. We are monitoring the results.
- resolved Aug 26, 2026, 12:09 PM UTC
This incident has been resolved.
- postmortem Aug 26, 2026, 12:09 PM UTC
Between August 25 \(~12:00 UTC\) and August 26 \(~09:00 UTC\), scheduled data imports in our EU region were delayed, in some cases by several hours. No data was lost, reports and dashboards remained fully available throughout, and all imports completed normally once processed. What happened. A small number of exceptionally large, long-running imports - combined with slow responses from some external data source APIs - gradually occupied all background import capacity on our EU import servers. As capacity filled, remaining imports slowed down as well, and a backlog of queued import jobs grew faster than it could be processed. Resolution. On the morning of August 26, we added additional import server capacity. The backlog cleared within an hour, and import processing has been running normally since. We apologize for the inconvenience the delays may have caused.
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