eazyBI incident

Data import gives an error on several eazyBI sites when importing project roles dimensions

Resolved after 3 hours 25 minutes, affecting Web App, on June 9, 2026.

postmortem Jun 09, 2026, 02:00 PM UTC

A change in the import structure introduced an unexpected error affecting project role dimension imports. The issue was identified quickly, and a fix has been deployed to prevent recurrence.

Started
Jun 09, 2026, 10:33 AM UTC
Resolved
Jun 09, 2026, 01:59 PM UTC
Duration
3h 25m
Detected by Pingoru
Jun 09, 2026, 10:33 AM UTC

Affected components

Web App

Update timeline

  1. identified Jun 09, 2026, 10:33 AM UTC

    A few dozen eazyBI accounts are affected, and we are working on the fix.

  2. monitoring Jun 09, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2026, 01:59 PM UTC

    This incident has been resolved.

  4. postmortem Jun 09, 2026, 02:00 PM UTC

    A change in the import structure introduced an unexpected error affecting project role dimension imports. The issue was identified quickly, and a fix has been deployed to prevent recurrence.

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