eazyBI incident
We are experiencing data import issues for Jira Cloud sites with temporary license extension.
Resolved after 3 hours 58 minutes, affecting Web App, on May 14, 2026.
eazyBI sites without an Atlassian subscription that use a development license extension had lost their license status, resulting in import errors across several eazyBI accounts. We have restored the license status validation for development extensions and verified successful import completion across affected sites.
Affected components
Update timeline
- investigating May 14, 2026, 06:24 AM UTC
We are currently investigating this issue.
- identified May 14, 2026, 06:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2026, 07:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 10:23 AM UTC
This incident has been resolved.
- postmortem May 14, 2026, 10:24 AM UTC
eazyBI sites without an Atlassian subscription that use a development license extension had lost their license status, resulting in import errors across several eazyBI accounts. We have restored the license status validation for development extensions and verified successful import completion across affected sites.
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