eazyBI incident

PDF export and dashboard subscription is not working

Resolved after 3 hours 50 minutes, affecting Web App, on March 19, 2025.

postmortem Apr 17, 2025, 08:13 AM UTC

The PDF generation engine failed after an automatic upgrade. Version control for the engine was implemented to use a stable version

Started: Mar 19, 2025, 08:40 AM UTC
Resolved: Mar 19, 2025, 12:31 PM UTC
Duration: 3h 50m
Detected by Pingoru: Mar 19, 2025, 08:40 AM UTC

Affected components

Web App

Update timeline

investigating Mar 19, 2025, 08:40 AM UTC

We are currently investigating this issue.
monitoring Mar 19, 2025, 10:11 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 19, 2025, 12:31 PM UTC

This incident has been resolved.
postmortem Apr 17, 2025, 08:13 AM UTC

The PDF generation engine failed after an automatic upgrade. Version control for the engine was implemented to use a stable version

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