eazyBI incident
On some sites, the Assets object schema and the Assets custom fields import give an error.
Resolved after 3 days 23 hours, affecting Web App, on September 15, 2025.
Atlassian incident: [https://developer.status.atlassian.com/incidents/mc0d4jnrz122](https://developer.status.atlassian.com/incidents/mc0d4jnrz122)
Affected components
Update timeline
- investigating Sep 15, 2025, 06:03 AM UTC
We are currently investigating this issue.
- identified Sep 15, 2025, 02:10 PM UTC
UPD. Sep-16. The problem is escalated to Atlassian. There is an internal incident open and Atlassian teams are working on the fix. They were able to reproduce the issue and are working on the resolution. We will keep you updated on this. Atlassian incident: https://developer.status.atlassian.com/incidents/mc0d4jnrz122
- identified Sep 17, 2025, 08:18 AM UTC
UPD from Atlassian. Apologies for the delay! Our Engineering team is still investigating this and will let you know as soon as we get an update!
- monitoring Sep 17, 2025, 10:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2025, 05:48 AM UTC
This incident has been resolved.
- postmortem Oct 06, 2025, 02:36 PM UTC
Atlassian incident: [https://developer.status.atlassian.com/incidents/mc0d4jnrz122](https://developer.status.atlassian.com/incidents/mc0d4jnrz122)
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