Dutchie Outage History
Dutchie is up right nowPingoru has recorded 79 incidents for Dutchie: 79 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 27 of 720 (4%) |
| May 2026 | 9 | 73 of 744 (10%) |
| June 2026 | 11 | 147 of 720 (20%) |
| July 2026 | 5 | 68 of 744 (9%) |
| August 2026 | 9 | 35 of 744 (5%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 5 | 8 of 588 (1%) |
Incidents, newest first
Minor February 2, 2026 Backoffice Product Update Errors 2h 1m Backoffice
Started Feb 02, 2026, 07:19 PM UTC· resolved Feb 02, 2026, 09:21 PM UTC
- investigating Feb 02, 2026, 07:19 PM UTC
We are aware of an issue affecting some users when updating or copying products in the back office. If you encounter an error, refreshing your browser should resolve the issue. Our team is actively monitoring the situation and working to prevent further occurrences.
- resolved Feb 02, 2026, 09:21 PM UTC
The issue affecting product updates and copy functionality in the Dutchie POS back office has been resolved. Our engineering team identified and reverted the problematic configuration. The issue has been resolved. Action required: If you are still experiencing errors, please refresh your browser to clear any cached data.
Minor January 30, 2026 BioTrack NM - Cart Checkout Issues 10h 6m BioTrack
Started Jan 30, 2026, 06:22 AM UTC· resolved Jan 30, 2026, 04:29 PM UTC
- investigating Jan 30, 2026, 06:22 AM UTC
We are aware that customers using BioTrack in New Mexico are currently experiencing issues when checking out carts. Dutchie Engineering is actively working with BioTrack API Engineering to investigate and resolve this issue. We will provide updates as more information becomes available.
- monitoring Jan 30, 2026, 07:44 AM UTC
The BioTrack API seems to be recovering but we are still seeing some intermittent errors.
- resolved Jan 30, 2026, 04:29 PM UTC
BioTrack Engineering has resolved the issue that was preventing customers from completing cart checkouts. Cart checkouts are now operating normally. We appreciate your patience while our teams worked to restore full functionality.
Minor January 28, 2026 Dutchie Conversion and Update Issues 1d Metrc, Backoffice
Started Jan 28, 2026, 03:28 PM UTC· resolved Jan 29, 2026, 04:05 PM UTC
- investigating Jan 28, 2026, 03:28 PM UTC
Dutchie is currently investigating issues in Metrc markets that effect product conversions. Once we have further information, we will update accordingly. Thank you.
- identified Jan 28, 2026, 03:35 PM UTC
Our team has found that there was a change in Metrc API and we are working with the team to get this resolved. Thank you.
- resolved Jan 29, 2026, 04:05 PM UTC
An issue with METRC API integration that was causing incomplete inventory data retrieval has been resolved. METRC rolled back a recent change to their API, and normal operations have been restored.
Minor January 21, 2026 Change In Patient Validation Field For Biotrack Arkansas 3h 6m
Started Jan 21, 2026, 02:32 PM UTC· resolved Jan 21, 2026, 05:39 PM UTC
No vendor updates were posted for this incident.
Notice January 20, 2026 Increased errors in MMUR for Florida Customers. 1h 54m
Started Jan 20, 2026, 04:40 PM UTC· resolved Jan 20, 2026, 06:35 PM UTC
No vendor updates were posted for this incident.
Notice January 17, 2026 Reports of latency 46m
Started Jan 17, 2026, 07:15 PM UTC· resolved Jan 17, 2026, 08:01 PM UTC
No vendor updates were posted for this incident.
Minor January 12, 2026 Connection Issues 19m
Started Jan 12, 2026, 11:50 PM UTC· resolved Jan 13, 2026, 12:09 AM UTC
No vendor updates were posted for this incident.
Minor January 6, 2026 Login Issues 13m
Started Jan 06, 2026, 04:53 PM UTC· resolved Jan 06, 2026, 05:07 PM UTC
No vendor updates were posted for this incident.
Notice December 31, 2025 BioTrack New Mexico Outage 48m
Started Dec 31, 2025, 11:26 PM UTC· resolved Jan 01, 2026, 12:14 AM UTC
No vendor updates were posted for this incident.
Notice December 31, 2025 Support Phone Lines 2h 52m
Started Dec 31, 2025, 10:33 PM UTC· resolved Jan 01, 2026, 01:26 AM UTC
No vendor updates were posted for this incident.
Minor December 21, 2025 Some E-commerce Specials Showing Out of Stock Message 3h 27m
Started Dec 21, 2025, 07:28 PM UTC· resolved Dec 21, 2025, 10:55 PM UTC
No vendor updates were posted for this incident.
Notice December 16, 2025 Issues with Creating/Converting Packages in MA METRC 21h 15m
Started Dec 16, 2025, 06:13 PM UTC· resolved Dec 17, 2025, 03:29 PM UTC
No vendor updates were posted for this incident.
Minor December 14, 2025 Printnode experiencing connection issues 1h 55m
Started Dec 14, 2025, 07:19 PM UTC· resolved Dec 14, 2025, 09:15 PM UTC
No vendor updates were posted for this incident.
Minor December 12, 2025 SPIN Payments Elevated Error Rates 1d 20h
Started Dec 12, 2025, 11:07 PM UTC· resolved Dec 14, 2025, 07:52 PM UTC
No vendor updates were posted for this incident.
Minor December 10, 2025 Biotrack Delaware Syntax errors. 8h 30m
Started Dec 10, 2025, 02:14 PM UTC· resolved Dec 10, 2025, 10:45 PM UTC
No vendor updates were posted for this incident.
Minor December 10, 2025 Some E-Commerce Menus Not Displaying Products 37m
Started Dec 10, 2025, 12:38 PM UTC· resolved Dec 10, 2025, 01:16 PM UTC
No vendor updates were posted for this incident.
Critical November 28, 2025 BioTrack Florida is down. 31m
Started Nov 28, 2025, 03:20 PM UTC· resolved Nov 28, 2025, 03:52 PM UTC
No vendor updates were posted for this incident.