Resolved after 1 day, affecting Metrc and Backoffice, on January 28, 2026.
An issue with METRC API integration that was causing incomplete inventory data retrieval has been resolved. METRC rolled back a recent change to their API, and normal operations have been restored.
Affected components
Update timeline
- investigating Jan 28, 2026, 03:28 PM UTC
Dutchie is currently investigating issues in Metrc markets that effect product conversions. Once we have further information, we will update accordingly. Thank you.
- identified Jan 28, 2026, 03:35 PM UTC
Our team has found that there was a change in Metrc API and we are working with the team to get this resolved. Thank you.
- resolved Jan 29, 2026, 04:05 PM UTC
An issue with METRC API integration that was causing incomplete inventory data retrieval has been resolved. METRC rolled back a recent change to their API, and normal operations have been restored.
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