Resolved after 2 hours 23 minutes, affecting BioTrack, on February 12, 2026.
The issue affecting in-store checkout for some dispensaries in New Mexico has been resolved. A fix was deployed and our team has confirmed that services are operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Feb 12, 2026, 07:28 PM UTC
We are currently investigating an issue affecting medical sales for dispensaries in New Mexico. Recreational sales are not impacted. Our team is actively working with our integration partner to resolve the issue and will provide updates as more information becomes available.
- identified Feb 12, 2026, 08:14 PM UTC
We have identified the cause of the issue affecting medical sales for dispensaries in New Mexico. Our team is actively working with our integration partner to implement a fix. Recreational sales are not impacted. We will provide further updates as the fix is deployed.
- monitoring Feb 12, 2026, 09:04 PM UTC
A fix has been deployed to resolve issues affecting medical patient transactions for dispensaries in New Mexico. Our team is actively monitoring to confirm full resolution. We will provide a final update once monitoring is complete.
- resolved Feb 12, 2026, 09:51 PM UTC
The issue affecting in-store checkout for some dispensaries in New Mexico has been resolved. A fix was deployed and our team has confirmed that services are operating normally. Thank you for your patience.
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