Dutchie incident

Degraded Performance of Reporting and Public API

Resolved after 42 minutes, affecting Reporting and Dutchie POS API, on March 3, 2026.

resolved Mar 03, 2026, 01:18 AM UTC

Reporting, BI Tools (Looker/Analytics) and Public API services have returned to normal operation.

Other major vendors with incidents that started within 30 minutes of this one

Started
Mar 03, 2026, 12:35 AM UTC
Resolved
Mar 03, 2026, 01:18 AM UTC
Duration
42m
Detected by Pingoru
Mar 03, 2026, 12:35 AM UTC

Affected components

ReportingDutchie POS API

Update timeline

  1. investigating Mar 03, 2026, 12:35 AM UTC

    We are currently investigating an issue affecting reporting features within the POS Backoffice. Customers may experience errors or timeouts when attempting to run reports or access analytics. Our team is engaged and working with our upstream infrastructure provider toward a resolution.

  2. identified Mar 03, 2026, 12:51 AM UTC

    Reporting and Public API services have returned to normal operation. We are continuing to work with our infrastructure provider to resolve the remaining impact on BI Tools (Looker/Analytics). Customers may still experience errors or timeouts specifically when attempting to access these advanced reporting features.

  3. resolved Mar 03, 2026, 01:18 AM UTC

    Reporting, BI Tools (Looker/Analytics) and Public API services have returned to normal operation.

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