Resolved after 2 hours 24 minutes, affecting Dispensary Portal and Dutchie Plus and 1 more, on March 13, 2026.
We are experiencing intermittent issues affecting our online ordering platform. Our team has identified the source of the issue and has deployed a fix that is restoring service for most users. Scheduled ordering (reservations and digital pickup) remains temporarily unavailable as we work to fully resolve the issue. We will provide another update as the situation progresses.
Affected components
Update timeline
- investigating Mar 13, 2026, 08:45 PM UTC
We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- investigating Mar 13, 2026, 09:14 PM UTC
We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce and Admin. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- identified Mar 13, 2026, 09:27 PM UTC
We are currently investigating reports of degraded performance on our online ordering platform. Some customers may experience issues accessing Dutchie Ecommerce. Our team is actively working to identify and resolve the issue. We will provide an update as soon as we have more information.
- identified Mar 13, 2026, 10:10 PM UTC
We are experiencing intermittent issues affecting our online ordering platform. Our team has identified the source of the issue and has deployed a fix that is restoring service for most users. Scheduled ordering (reservations and digital pickup) remains temporarily unavailable as we work to fully resolve the issue. We will provide another update as the situation progresses.
- resolved Mar 13, 2026, 11:09 PM UTC
Services are restored
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