Resolved after 2 hours 14 minutes, on May 24, 2026.
We have resolved an elevated error rate affecting METRC traceability integrations for primarily Missouri and a range of other states. Beginning around 12:40 AM UTC on May 24, customers in Missouri experienced a higher-than-normal rate of failures when syncing sales receipts and other traceability data with METRC. After monitoring error rates closely, errors have returned to normal levels as of approximately 3:01 AM UTC. If you continue to experience METRC sync issues, please contact Dutchie Support.
Update timeline
- investigating May 24, 2026, 01:00 AM UTC
We are aware of intermittent errors affecting METRC compliance integrations across multiple states, including Montana, California, Massachusetts, Oregon, and Missouri. These errors are originating from METRC's infrastructure, and we have engaged their support team directly (Case #02410998). We are actively monitoring the situation and will provide updates as more information becomes available.
- resolved May 24, 2026, 03:14 AM UTC
We have resolved an elevated error rate affecting METRC traceability integrations for primarily Missouri and a range of other states. Beginning around 12:40 AM UTC on May 24, customers in Missouri experienced a higher-than-normal rate of failures when syncing sales receipts and other traceability data with METRC. After monitoring error rates closely, errors have returned to normal levels as of approximately 3:01 AM UTC. If you continue to experience METRC sync issues, please contact Dutchie Support.
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