Resolved on May 15, 2026, affecting BioTrack.
We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available.
Affected components
Update timeline
- investigating May 06, 2026, 05:42 PM UTC
We are currently investigating an issue affecting New Mexico operators where patient allotments in BioTrack are displaying as negative values when the actual allotment is positive. This is causing incorrect allotment checks at the point of sale. We have confirmed with BioTrack that this issue originates on their end and are actively working with them toward a resolution. We will continue to provide updates as more information becomes available.
- resolved May 15, 2026, 11:05 PM UTC
We have not observed this behavior since 5/6.
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