Duo Security incident
All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts
Resolved after 1 hour 54 minutes, affecting Core Authentication Service and Core Authentication Service and 1 more, on January 21, 2026.
We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).
Affected components
Update timeline
- investigating Jan 21, 2026, 09:38 PM UTC
We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
- identified Jan 21, 2026, 09:57 PM UTC
We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
- resolved Jan 21, 2026, 11:32 PM UTC
We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).
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