Duo Security incident
[All Deployments] AI Assistant Outage for new users
Resolved after 7 hours 56 minutes, affecting AI Assistant and AI Assistant and 1 more, on February 19, 2026.
The deployed fix for this incident has resolved the issue. We will continue to monitor these results.
Affected components
Update timeline
- investigating Feb 19, 2026, 02:35 PM UTC
We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time. Please check back here or subscribe to updates for any changes.
- identified Feb 19, 2026, 05:47 PM UTC
We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.
- monitoring Feb 19, 2026, 09:30 PM UTC
We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.
- resolved Feb 19, 2026, 10:32 PM UTC
The deployed fix for this incident has resolved the issue. We will continue to monitor these results.
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