Duo Security incident
AI Assistant First-Time Access Failures for EU Administrators
Resolved after 8 hours 23 minutes, affecting AI Assistant and AI Assistant and 1 more, on May 7, 2026.
The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.
Affected components
Update timeline
- investigating May 07, 2026, 02:17 PM UTC
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
- identified May 07, 2026, 04:30 PM UTC
We’ve identified a problem impacting first-time access to the AI Assistant for administrators in the EU and are actively working to restore normal access. We’ll continue to share updates as progress is made.
- resolved May 07, 2026, 10:40 PM UTC
The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.
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