Resolved after 3 hours 21 minutes, affecting Phone Support, on July 17, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Phone Support
Update timeline
- investigating Jul 17, 2025, 03:44 PM UTC
We are currently investigating reports that our phone numbers are routing to the incorrect endpoints and are working with our internal teams to resolve the issue as soon as possible. If you need to submit a case, please utilize the Duo Support Portal or send us an email to [email protected].
- identified Jul 17, 2025, 04:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2025, 05:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2025, 07:05 PM UTC
This incident has been resolved.
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