Resolved after 13 hours 59 minutes, affecting AI Assistant and AI Assistant and 1 more, on July 23, 2025.
We have implemented a fix and we are monitoring the results.
Affected components
AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant
Update timeline
- investigating Jul 23, 2025, 10:33 PM UTC
We are currently investigating an issue with intermittent failures of queries to the Duo AI Assistant for help desk and user manager roles in USA deployments. Direct viewing of authentication logs is not affected.
- identified Jul 23, 2025, 10:58 PM UTC
We have identified the issue causing Intermittent failures with Duo AI Assistant.
- monitoring Jul 24, 2025, 12:26 AM UTC
We have implemented a fix and we are monitoring the results.
- resolved Jul 24, 2025, 12:33 PM UTC
We can confirm that the issue with the Duo AI assistant has been resolved.
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