Duo Security incident

US SMS delivery delays and failures

Resolved after 3 hours 25 minutes, affecting SMS Message Delivery and SMS Message Delivery and 1 more, on August 6, 2025.

resolved Aug 06, 2025, 08:06 AM UTC

The issue affecting SMS delivery to US phone numbers has been resolved. Services are now fully operational.

Started
Aug 06, 2025, 04:40 AM UTC
Resolved
Aug 06, 2025, 08:06 AM UTC
Duration
3h 25m
Detected by Pingoru
Aug 06, 2025, 04:40 AM UTC

Affected components

SMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message Delivery

Update timeline

  1. investigating Aug 06, 2025, 04:40 AM UTC

    We are investigating an issue causing SMS delivery delays and failures in the US. We are waiting for AT&T to fix the issues on their end. During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

  2. identified Aug 06, 2025, 04:49 AM UTC

    We have identified an issue causing SMS delivery delays and failures in the US. We are waiting for AT&T to fix the issues on their end. During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

  3. resolved Aug 06, 2025, 08:06 AM UTC

    The issue affecting SMS delivery to US phone numbers has been resolved. Services are now fully operational.

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