Duo Security incident

India VoIP Failures

Resolved after 4 hours 2 minutes, affecting Phone Call Delivery and Phone Call Delivery and 1 more, on August 18, 2025.

resolved Aug 18, 2025, 03:27 PM UTC

Duo has confirmed that the phone call authentication failures affecting all deployments in India have been fully resolved.

Started
Aug 18, 2025, 11:25 AM UTC
Resolved
Aug 18, 2025, 03:27 PM UTC
Duration
4h 2m
Detected by Pingoru
Aug 18, 2025, 11:25 AM UTC

Affected components

Phone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call DeliveryPhone Call Delivery

Update timeline

  1. investigating Aug 18, 2025, 11:25 AM UTC

    We are currently investigating an issue causing phone call authentication failures in India on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. resolved Aug 18, 2025, 03:27 PM UTC

    Duo has confirmed that the phone call authentication failures affecting all deployments in India have been fully resolved.

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