Duo Security incident

T-Mobile Services SMS Delivery Issue

Resolved after 3 hours 52 minutes, affecting SMS Message Delivery and SMS Message Delivery and 1 more, on August 26, 2025.

resolved Aug 26, 2025, 10:21 AM UTC

Duo has confirmed that the issue affecting SMS delivery to phone numbers using T-Mobile services in the US has been fully resolved.

Started
Aug 26, 2025, 06:29 AM UTC
Resolved
Aug 26, 2025, 10:21 AM UTC
Duration
3h 52m
Detected by Pingoru
Aug 26, 2025, 06:29 AM UTC

Affected components

SMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message DeliverySMS Message Delivery

Update timeline

  1. investigating Aug 26, 2025, 06:29 AM UTC

    We are currently investigating an issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  2. identified Aug 26, 2025, 08:02 AM UTC

    We have detected the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  3. monitoring Aug 26, 2025, 08:14 AM UTC

    We are starting to see recovery post the fix implemented by our service provider for the issue affecting SMS delivery to phone numbers using T-Mobile Services in the US. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

  4. resolved Aug 26, 2025, 10:21 AM UTC

    Duo has confirmed that the issue affecting SMS delivery to phone numbers using T-Mobile services in the US has been fully resolved.

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