Resolved after 6 hours 28 minutes, affecting Support: Live Chat/Phone/Tickets and DroneDeploy.com, on October 20, 2025.
Between 8:34AM and 3:00PM PDT (15:34 and 22:00 UTC) some users may have experienced issues loading DroneDeploy.com or contacting our Support team via live chat or phone due to the global AWS outage. All services have returned to normal. We appreciate your patience.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:39 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 04:12 PM UTC
Due to the global AWS outage, some users may have issues accessing DroneDeploy.com. To log in to DroneDeploy, visit https://www.dronedeploy.com/app2/ directly. Some users may also have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: [email protected].
- monitoring Oct 20, 2025, 06:12 PM UTC
DroneDeploy.com has stabilized and we are monitoring closely. Support via live chat or over the phone continues to be intermittently unavailable. Please email DroneDeploy Support for assistance in the meantime: [email protected].
- monitoring Oct 20, 2025, 09:46 PM UTC
Our third party support platform is continuing to be impacted by the global AWS outage. Some users may have intermittent issues accessing live chat or phone-based technical support. Please email DroneDeploy Support for assistance in the meantime: [email protected].
- resolved Oct 20, 2025, 10:08 PM UTC
Between 8:34AM and 3:00PM PDT (15:34 and 22:00 UTC) some users may have experienced issues loading DroneDeploy.com or contacting our Support team via live chat or phone due to the global AWS outage. All services have returned to normal. We appreciate your patience.
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