DroneDeploy incident

Projects not loading on Ground App v2.229.0

Resolved after 5 hours 49 minutes, affecting Ground App, on January 16, 2026.

resolved Jan 17, 2026, 12:57 AM UTC

Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected. We appreciate your patience.

Started
Jan 16, 2026, 07:07 PM UTC
Resolved
Jan 17, 2026, 12:57 AM UTC
Duration
5h 49m
Detected by Pingoru
Jan 16, 2026, 07:07 PM UTC

Affected components

Ground App

Update timeline

  1. investigating Jan 16, 2026, 07:07 PM UTC

    Some users may be experiencing an issue on the newest version of the DroneDeploy Ground App (v2.229.0) where the projects list is not loading, resulting in a blank, white screen. Engineering is investigating. As a workaround, users can 'force quit' and reopen the app, which will allow the project list to load as usual.

  2. resolved Jan 17, 2026, 12:57 AM UTC

    Between 8:24AM and 3:45PM Pacific time (16:24 and 23:45 UTC) some users may have experienced issues loading projects in the DroneDeploy Ground App. Engineering has resolved the issue and no further impact is expected. We appreciate your patience.

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