DroneDeploy incident

Live Maps not processing

Resolved after 1 hour 39 minutes, affecting Map Processing, on May 31, 2025.

resolved May 31, 2025, 01:42 AM UTC

Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.

Started
May 31, 2025, 12:03 AM UTC
Resolved
May 31, 2025, 01:42 AM UTC
Duration
1h 39m
Detected by Pingoru
May 31, 2025, 12:03 AM UTC

Affected components

Map Processing

Update timeline

  1. investigating May 31, 2025, 12:03 AM UTC

    Some users may be experiencing an issue when using Live Map, where the map is viewable during flight but does not sync for later viewing. Engineering is actively investigating.

  2. resolved May 31, 2025, 01:42 AM UTC

    Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.

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