Resolved after 1 hour 21 minutes, affecting Web Server and Uploads and 1 more, on August 1, 2025.
Between 9:00AM PDT to 10:35 PDT (16:00 - 17:35 UTC) some users may have experienced difficulties loading the DroneDeploy web and mobile apps. Uploads, exports, and map processing may also have been affected. If you are expecting a map delivery, please allow some time and then attempt your upload again. The underlying cause has been corrected and no further impact is expected. We appreciate your patience.
Affected components
Update timeline
- investigating Aug 01, 2025, 04:33 PM UTC
Some users may be experiencing an issue where the DroneDeploy app is not loading on web or mobile. Engineering is aware an actively investigating.
- identified Aug 01, 2025, 04:57 PM UTC
Engineering has identified the cause of the issue and is implementing a fix. Users may start to see functionality come back online. We will continue to monitor to ensure stability moving forward.
- monitoring Aug 01, 2025, 05:11 PM UTC
The DroneDeploy web and mobile apps are stabilizing and uploads are also working again. Engineering is continuing to monitor.
- resolved Aug 01, 2025, 05:55 PM UTC
Between 9:00AM PDT to 10:35 PDT (16:00 - 17:35 UTC) some users may have experienced difficulties loading the DroneDeploy web and mobile apps. Uploads, exports, and map processing may also have been affected. If you are expecting a map delivery, please allow some time and then attempt your upload again. The underlying cause has been corrected and no further impact is expected. We appreciate your patience.
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