Resolved after 19 hours 40 minutes, affecting High Accuracy, on September 22, 2025.
Between 09/22 at 7:00AM PT and 09/23 at 10:00AM PT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.
Affected components
Update timeline
- investigating Sep 22, 2025, 09:20 PM UTC
Some users may see failures on maps processed with PPK due to an outage from our third-party PPK processor. We are in contact with them, and the issue is being addressed. Once functionality is restored, all failed maps will be reprocessed.
- resolved Sep 23, 2025, 05:01 PM UTC
Between 09/22 at 7:00AM PT and 09/23 at 10:00AM PT, some users may have had PPK map processing failures due to an outage with our third-party PPK processing partner. All failed maps are being queued for reprocessing. Please allow several hours for the backlog to clear. No action by the user is needed.
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