Resolved after 2 days 9 hours, on April 28, 2026.
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Update timeline
- investigating Apr 28, 2026, 06:26 PM UTC
We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released. We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.
- investigating Apr 29, 2026, 05:40 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
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