Doteasy Outage History
Doteasy is up right nowPingoru has recorded 23 incidents for Doteasy: 22 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 268 of 720 (37%) |
| May 2026 | 2 | 145 of 744 (20%) |
| June 2026 | 4 | 45 of 720 (6%) |
| July 2026 | 2 | 337 of 744 (45%) |
| August 2026 | 1 | 336 of 744 (45%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 568 (0%) |
Incidents, newest first
Minor August 6, 2026 Degraded Performance detected on status page 38d 18h Overall
Started Aug 06, 2026, 11:08 PM UTC· resolved Sep 14, 2026, 06:03 PM UTC
No vendor updates were posted for this incident.
Minor July 8, 2026 Partial Outage detected on status page 83d Overall
Started Jul 08, 2026, 09:44 PM UTC· resolved Sep 29, 2026, 10:25 PM UTC
No vendor updates were posted for this incident.
Major July 4, 2026 Webmail issue | s2924.can1.stableserver.net 36m
Started Jul 04, 2026, 03:36 PM UTC· resolved Jul 04, 2026, 04:13 PM UTC
- investigating Jul 04, 2026, 03:36 PM UTC
We are aware of a few customers having intermittent disruptions to our webmail services connected to server s2924.can1.stableserver.net. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- investigating Jul 04, 2026, 04:01 PM UTC
We are seeing some improvements and the functionality of our webmail service has gone back to normal. Our team is still actively monitoring the server to ensure the stability of the service. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- resolved Jul 04, 2026, 04:13 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 29, 2026 Smartermail latency 18h 29m
Started Jun 29, 2026, 08:23 AM UTC· resolved Jun 30, 2026, 02:52 AM UTC
- investigating Jun 29, 2026, 08:23 AM UTC
We are aware of a few customers having intermittent disruptions connected to their Smartermail service. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, [please reach out to our support team.](https://doteasy.com/contact)
- investigating Jun 29, 2026, 09:40 PM UTC
The affected SmarterMail servers have been successfully restored, and services are now operating normally. Our infrastructure team continues to closely monitor the environment while the SmarterMail team continues working to prevent this issue from occurring again. If you continue to experience any issues, please do not hesitate to contact our support team. Thank you for your patience.
- resolved Jun 30, 2026, 02:52 AM UTC
Our technicians have confirmed that the issue is now resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise for any inconvenience caused. If you have further issues please don't hesitate to contact us.
Major June 21, 2026 Hosting Performance Degradation | s2937.can1.stableserver.net 1h 5m
Started Jun 21, 2026, 06:22 PM UTC· resolved Jun 21, 2026, 07:27 PM UTC
- resolved Jun 21, 2026, 07:27 PM UTC
Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding.
Major June 17, 2026 Hosting Performance Degradation - Server s1058.use1.mysecurecloudhost.com 1d 1h
Started Jun 17, 2026, 09:18 PM UTC· resolved Jun 18, 2026, 10:53 PM UTC
- investigating Jun 17, 2026, 09:51 PM UTC
Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding
- resolved Jun 18, 2026, 10:53 PM UTC
We would like to give the update that all network and services are stable. We would like to thank you for your patience during this time. If you have any questions or need any assistance with your services, please reach out to us.
Major June 8, 2026 Hosting Performance Degradation - s16364.usc1.stableserver.net 10m
Started Jun 08, 2026, 08:40 AM UTC· resolved Jun 08, 2026, 08:50 AM UTC
- resolved Jun 08, 2026, 10:43 AM UTC
We recently experienced unusually high traffic on server s16364.usc1.stableserver.net. We would like to give the final update that all network and services are stable. As part of the mitigation process, our team implemented an IP split: For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Major May 10, 2026 Limited Live Chat Support Availability 4h 57m
Started May 10, 2026, 04:52 PM UTC· resolved May 10, 2026, 09:49 PM UTC
- resolved May 10, 2026, 09:49 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 1, 2026 Delays in Support Response 5d 16h
Started May 01, 2026, 05:50 AM UTC· resolved May 06, 2026, 10:48 PM UTC
- investigating May 01, 2026, 05:50 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:48 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
Major April 28, 2026 cPanel and Webmail temporarily unavailable 2d 9h
Started Apr 28, 2026, 05:48 PM UTC· resolved May 01, 2026, 03:17 AM UTC
- investigating Apr 28, 2026, 06:26 PM UTC
We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released. We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.
- investigating Apr 29, 2026, 05:40 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Major April 22, 2026 Hosting Performance Degradation | s9513.fra1.stableserver.net 2h 23m
Started Apr 22, 2026, 12:46 PM UTC· resolved Apr 22, 2026, 03:09 PM UTC
- resolved Apr 22, 2026, 03:09 PM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Major April 22, 2026 Reported phishing attempt 6d 14h
Started Apr 22, 2026, 09:39 AM UTC· resolved Apr 28, 2026, 11:52 PM UTC
- investigating Apr 22, 2026, 09:39 AM UTC
We would like to inform our clients that we have received several reports from customers of email phishing attempts. These emails **do not** come from the Doteasy team but are from sending from a fraudulent address ending with _"@host.saltcityacademofmagic.com"_, _"@sender.zohosubscriptions.ca"_ or "@ink.finefinishesco.com" __________ below content of the phishing email: **Subject:** _Your service may be suspended_ **Body:** _Payment could not be processed Dear Valued Customer, We attempted to process your recent invoice, but payment was declined by your financial institution. As a result, your account is now in a delinquent status. To avoid the permanent suspension of your hosting and domain service, you must settle the outstanding balance immediately. If you payment is not successfully updated within the next 48 hours, your services will be terminated._ ____________ The email encourages you to pay an 'outstanding' balance' and is imitating our billing team. The email may also use publicly available information, like domain name expiry and Registrant Contact Information. We strongly encourage customer DO NOT click any links within this email, and please block and report the sending address were possible. If your services are registered through us, you may also log in to your Doteasy portal and check the expiry dates and auto-renew status of your various services, domain and hosting. Additionally we encourage you to feel free to contact our friendly customers support team who will be happy to assist and answer any questions 24/7. _______ **Tips for avoiding phishing content:** Watch out for emails that don't know information about you, e.g. "Dear Customer". Or emails that do not show your correct Doteasy account information. Links that take you to a website other than Doteasy user portal or website. Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in Always check the sent address from emails you receive. Emails sent by us will have our domain after the @ symbol (such as [email protected] or [email protected]) Emails from our marketing channels may be sent from a slightly different address but still contain doteasy.com. Warm Regards, Doteasy team
- resolved Apr 28, 2026, 11:52 PM UTC
We would like to thank our clients for being security-conscious and encourage you to contact us if any emails pretending to be Doteasy are received. **Further tips for avoiding phishing content:** Watch out for emails that don't know information about you, e.g. "Dear Customer". Or emails that do not show your correct Doteasy account information or only use public-domain information. Links that take you to a website other than official Doteasy user portal or website. Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in Always check the sent address from emails you receive. Emails sent by us will have our domain after the @ symbol (such as [email protected] or [email protected]) Emails from our marketing channels may be sent from a slightly different address but still contain doteasy.com.
Major April 21, 2026 Client-Area Log in Issue 1d 6h
Started Apr 21, 2026, 02:00 AM UTC· resolved Apr 22, 2026, 08:34 AM UTC
- investigating Apr 21, 2026, 02:00 AM UTC
We've received reports of a small subset of clients being unable to view or access their account. At this stage, the impact appears limited, and we’re focused on resolving it as soon as possible. All hosting services, email services and domains should remain operational and accessible via direct links. If you need any assistance in the meantime, our support team is available 24/7 via live chat and ready to help. We’ll share an update as soon as we have more information.
- resolved Apr 22, 2026, 08:34 AM UTC
We've now resolved the incident. Thanks for your patience.
Major April 18, 2026 Hosting Performance Degradation - s15560.lon1.stableserver.net 1d 6h
Started Apr 18, 2026, 03:44 PM UTC· resolved Apr 19, 2026, 10:34 PM UTC
- resolved Apr 19, 2026, 10:34 PM UTC
We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Major April 2, 2026 Hosting Performance Degradation - s11748.sgp1.stableserver.net 35m
Started Apr 02, 2026, 02:38 PM UTC· resolved Apr 02, 2026, 03:13 PM UTC
- resolved Apr 03, 2026, 01:47 AM UTC
We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.
Major March 17, 2026 Hosting Performance Degradation | s2927.can1.stableserver.net 4h 14m
Started Mar 17, 2026, 10:52 AM UTC· resolved Mar 17, 2026, 03:06 PM UTC
- resolved Mar 17, 2026, 03:06 PM UTC
We've now resolved the incident. Thanks for your patience.
Major February 17, 2026 Email Issue Identified 22h 32m
Started Feb 17, 2026, 04:28 AM UTC· resolved Feb 18, 2026, 03:01 AM UTC
- resolved Feb 18, 2026, 03:01 AM UTC
After a period of monitoring and testing, our infrastructure team have confirmed that the access issue has been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any of the inconveniences caused. If you have further issues please don't hesitate to us.
Major January 22, 2026 Urgent Maintenance – email servers (SmarterMail) 2h 53m
Started Jan 22, 2026, 10:16 AM UTC· resolved Jan 22, 2026, 01:10 PM UTC
- resolved Jan 22, 2026, 01:10 PM UTC
We've now completed the maintenance. Thanks for your patience.
Major January 6, 2026 Live Chat Delays 2h 58m
Started Jan 06, 2026, 06:01 AM UTC· resolved Jan 06, 2026, 09:00 AM UTC
- resolved Jan 06, 2026, 09:00 AM UTC
We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.
Major December 5, 2025 Limited Support Availability Due to Cloudflare Network Incident 4h 16m
Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 01:27 PM UTC
- resolved Dec 05, 2025, 01:27 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 22, 2025 Client Area - Service Interruption 1h 23m
Started Oct 22, 2025, 09:59 AM UTC· resolved Oct 22, 2025, 11:22 AM UTC
- resolved Oct 22, 2025, 11:22 AM UTC
We've now resolved the incident. Thanks for your patience.