DonorPerfect incident
Third-Party Service Issues Affecting DonorPerfect, Classic and New Forms
Resolved after 5 hours 12 minutes, affecting DonorPerfect and DonorPerfect Classic Online Forms and 1 more, on November 18, 2025.
We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.
Affected components
Update timeline
- identified Nov 18, 2025, 01:48 PM UTC
An issue has been identified with one of our third party venders that may be causing intermittent errors when accessing DonorPerfect, Classic and New Forms as well as ReadySetAuction. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.
- identified Nov 18, 2025, 02:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:50 PM UTC
Our third party vender has implemented a fix and we are monitoring the results. we will update here again when we are confident this is fully resolved.
- resolved Nov 18, 2025, 07:00 PM UTC
We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.
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