Resolved after 1 hour 15 minutes, affecting DonorPerfect, on January 17, 2026.
A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.
Affected components
Update timeline
- investigating Jan 17, 2026, 08:05 PM UTC
We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.
- identified Jan 17, 2026, 08:47 PM UTC
Our team has identified the step in the login process that is causing the issue and are working to resolve it. Thank you for your patience as we get everything working again.
- monitoring Jan 17, 2026, 09:09 PM UTC
A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.
- resolved Jan 17, 2026, 09:20 PM UTC
This incident has been resolved.
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