DonorPerfect incident
Intermittent Connection Errors When Submitting Payments
Resolved after 2 hours 49 minutes, affecting DonorPerfect and DonorPerfect Classic Online Forms and 1 more, on January 23, 2026.
We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.
Affected components
Update timeline
- investigating Jan 23, 2026, 05:10 PM UTC
We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.
- monitoring Jan 23, 2026, 05:21 PM UTC
We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.
- resolved Jan 23, 2026, 07:59 PM UTC
No further errors were observed and this issue is resolved.
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