DonorPerfect incident

DPMobile App Processing Issues

Resolved after 49 minutes, affecting DPMobile App & XML API, on March 27, 2026.

investigating Mar 27, 2026, 11:15 PM UTC

We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.

Started
Mar 27, 2026, 11:15 PM UTC
Resolved
Mar 28, 2026, 12:04 AM UTC
Duration
49m
Detected by Pingoru
Mar 27, 2026, 11:15 PM UTC

Affected components

DPMobile App & XML API

Update timeline

  1. investigating Mar 27, 2026, 11:15 PM UTC

    We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.

  2. resolved Mar 28, 2026, 12:04 AM UTC

    This incident is resolved.

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