Errors logging into DonorPerfect

Update timeline

1. investigating Oct 27, 2026, 12:59 PM UTC

   We are currently investigating an issue impacting access to DonorPerfect. Some users may experience errors when attempting to load or log in to DonorPerfect. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available.

2. identified Oct 27, 2026, 01:13 PM UTC

   We have identified that the issue impacting access to DonorPerfect is related to one of our third-party vendors. Our vendor has reported connectivity problems affecting customers whose network traffic passes through certain external firewalls following a recent firmware update. Our team is working closely with the vendor as they investigate and work toward a resolution. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as they become available.

3. monitoring Oct 27, 2026, 03:23 PM UTC

   Our third-party vendor has implemented a fix to resolve the connectivity issues affecting access to DonorPerfect. The vendor is actively monitoring the results to confirm the issue is resolved and that connectivity remains stable. We will continue to monitor the situation and provide additional updates as needed. Thank you for your patience.

4. resolved Oct 27, 2026, 06:05 PM UTC

   This incident has been resolved.