Resolved after 2 hours 15 minutes, affecting Intelligent Document Processing, on July 21, 2026.
A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.
Affected components
Update timeline
- investigating Jul 21, 2026, 08:54 PM UTC
We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.
- identified Jul 21, 2026, 09:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 10:31 PM UTC
A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.
- resolved Jul 21, 2026, 11:09 PM UTC
This incident has been resolved.
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