Resolved after 2 hours 6 minutes, affecting Number Provisioning, on October 16, 2026.
We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.
Affected components
Update timeline
- identified Oct 16, 2026, 07:13 PM UTC
We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.
- resolved Oct 16, 2026, 09:19 PM UTC
This incident has been resolved.
Your product runs on more than Documo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services