Resolved after 7 hours 27 minutes, affecting Fax Services, on October 28, 2026.
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
Affected components
Update timeline
- investigating Oct 28, 2026, 02:37 PM UTC
We are currently investigating reports that some numbers forwarded via SIP give callers a busy signal. Our team is working to find the cause and restore normal call routing. Updates to follow.
- investigating Oct 28, 2026, 03:52 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 28, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 28, 2026, 08:42 PM UTC
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
- identified Oct 28, 2026, 08:56 PM UTC
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
- resolved Oct 28, 2026, 10:04 PM UTC
This incident has been resolved.
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