Documo incident
Inbound faxes not being delivered to user's history / Outbound delays
Resolved after 1 day 4 hours, affecting Fax Services, on January 6, 2025.
The inbound and outbound backlogged faxes have been processed. We are continuing to monitor the fix put in place to ensure there are no further delays. Updates to follow.
Affected components
Update timeline
- investigating Jan 06, 2025, 04:31 PM UTC
We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.
- investigating Jan 06, 2025, 05:01 PM UTC
We are continuing to investigate an issue where inbound faxes are not appearing on a user's history page. Outbound transmission delays are also being investigated at this time. Updates to follow.
- identified Jan 06, 2025, 05:21 PM UTC
The issue has been identified and a fix is being implemented. More updates to follow.
- monitoring Jan 06, 2025, 05:33 PM UTC
A fix has been implemented and we are monitoring the results. The inbound and outbound fax queues are currently processing the backlog. Additional updates to follow.
- monitoring Jan 06, 2025, 08:40 PM UTC
The inbound and outbound fax backlog are still being processed after our fix was pushed. We will continue to provide updates as we work through the backlog.
- monitoring Jan 07, 2025, 04:27 PM UTC
The inbound and outbound backlogged faxes have been processed. We are continuing to monitor the fix put in place to ensure there are no further delays. Updates to follow.
- resolved Jan 07, 2025, 08:38 PM UTC
This incident has been resolved.
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