Resolved after 4 hours 6 minutes, affecting Fax Services, on January 8, 2025.
After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.
Affected components
Update timeline
- identified Jan 08, 2025, 06:45 PM UTC
We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.
- identified Jan 08, 2025, 08:45 PM UTC
After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.
- resolved Jan 08, 2025, 10:52 PM UTC
This incident has been resolved.
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