Resolved after 16 hours 58 minutes, affecting Fax Services, on May 1, 2025.
We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers. All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.
Affected components
Update timeline
- investigating May 01, 2025, 07:57 PM UTC
We are currently investigating an issue where a subset of customers are experiencing outbound transmission delays. More updates to come.
- identified May 01, 2025, 09:01 PM UTC
Higher than normal busy responses on telecom networks in some regions are causing isolated outbound processing delays. We are working with our telecom partners to resolve. More updates to follow.
- monitoring May 02, 2025, 02:57 AM UTC
We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers. All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.
- resolved May 02, 2025, 12:55 PM UTC
This incident has been resolved.
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