Resolved after 6 hours 44 minutes, affecting Fax ATA Devices, on May 2, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Fax ATA Devices
Update timeline
- investigating May 02, 2025, 03:15 PM UTC
We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.
- investigating May 02, 2025, 04:12 PM UTC
We are continuing to investigate this issue. Updates to follow.
- identified May 02, 2025, 05:43 PM UTC
The issue has been identified and we are working on implementing a resolution. Updates to follow.
- monitoring May 02, 2025, 08:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 02, 2025, 10:00 PM UTC
This incident has been resolved.
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