Resolved after 1 day 1 hour, affecting Number Provisioning, on May 14, 2025.
After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.
Affected components
Update timeline
- investigating May 14, 2025, 05:57 PM UTC
We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.
- investigating May 14, 2025, 08:00 PM UTC
We are continuing to investigate this issue. Updates to follow.
- investigating May 14, 2025, 08:01 PM UTC
We are continuing to investigate this issue.
- identified May 14, 2025, 11:15 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved May 15, 2025, 06:59 PM UTC
After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.
Your product runs on more than Documo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services