Resolved after 3 hours 13 minutes, affecting Fax Services, on July 14, 2025.
A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.
Affected components
Update timeline
- identified Jul 14, 2025, 03:44 PM UTC
We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.
- identified Jul 14, 2025, 05:47 PM UTC
We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.
- monitoring Jul 14, 2025, 06:11 PM UTC
A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.
- resolved Jul 14, 2025, 06:58 PM UTC
This incident has been resolved.
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