Documo incident

FMC Devices Offline in Portal

Resolved after 2 hours 37 minutes, affecting Fax ATA Devices, on October 6, 2025.

monitoring Oct 06, 2025, 03:56 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 06, 2025, 02:23 PM UTC
Resolved
Oct 06, 2025, 05:01 PM UTC
Duration
2h 37m
Detected by Pingoru
Oct 06, 2025, 02:23 PM UTC

Affected components

Fax ATA Devices

Update timeline

  1. investigating Oct 06, 2025, 02:23 PM UTC

    We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

  2. monitoring Oct 06, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2025, 05:01 PM UTC

    This incident has been resolved.

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