Doctolib incident

[data-science-production-aws-de-fra-1][Consultation Assistant] SLI consultation-assistant high error and timeout rate over 10% and more than 40 hits on *summarization* *transcription

Resolved after 26 minutes, affecting Clinical software, on August 18, 2026.

monitoring Aug 18, 2026, 03:30 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 18, 2026, 03:24 PM UTC
Resolved
Aug 18, 2026, 03:51 PM UTC
Duration
26m
Detected by Pingoru
Aug 18, 2026, 03:24 PM UTC

Affected components

Clinical software

Update timeline

  1. identified Aug 18, 2026, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 18, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 03:51 PM UTC

    This incident has been resolved.

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