Learning Evaluation - Zoom and Webex integration Service Disruption

Update timeline

1. investigating Oct 21, 2026, 10:32 AM UTC

   Access to Learning evaluation has been temporarily paused while we complete additional reviews and implement the necessary updates. While access is paused, please do not activate Learning evaluation on any new courses. We do not yet have a confirmed timeline for restoring access, but our team is actively working through the required steps. We will send additional updates as available. We apologize for the disruption and appreciate your understanding.

2. investigating Oct 21, 2026, 03:17 PM UTC

   In addition to Learning evaluation, the Zoom and Webex integration services are also affected and continue to be temporarily paused. Our team is still actively working through the required mitigation steps. We will send additional updates as available.

3. investigating Oct 21, 2026, 04:22 PM UTC

   In addition to Learning evaluation, the Zoom and Webex integration services are also affected and continue to be temporarily paused. Our team is still actively working through the required mitigation steps. We will send additional updates as available.

4. identified Oct 21, 2026, 04:23 PM UTC

   Zoom and Webex integration services are now active. Our team is still actively working through mitigation steps for Learning Evaluation. We will send additional updates as available.

5. resolved Oct 21, 2026, 07:48 PM UTC

   Learning Evaluation services have been restored. The incident has been resolved. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.