Resolved after 18 days 1 hour, affecting Mobile Applications and Web Applications and 1 more, on July 21, 2025.
SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate has also been restored and we are continue to monitor.
Affected components
Update timeline
- identified Jul 21, 2025, 02:30 PM UTC
We are currently working on an issue related to our SMS notifications not being sent. This is actively being worked on and we will provide an update shortly.
- identified Jul 21, 2025, 05:42 PM UTC
This issue is still ongoing and we are continuing to work on a resolution. Thank you for being patient.
- identified Jul 21, 2025, 08:40 PM UTC
We are continuing to work on a resolution. Thank you for being patient.
- identified Jul 22, 2025, 01:19 PM UTC
We are continuing to work on a resolution. Thank you for your continued patience.
- monitoring Jul 22, 2025, 04:26 PM UTC
We are beginning to see SMS notifications resume and are continuing to monitor. Messaging via Inbox/Communicate is still affected. Access Codes for login purposes and job/appointment status notifications are resuming.
- monitoring Jul 22, 2025, 09:09 PM UTC
SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate is still affected.
- monitoring Jul 23, 2025, 02:11 PM UTC
SMS Notifications for Access Codes for login purposes and job/appointment status notifications have resumed. Messaging via Inbox/Communicate has also been restored and we are continue to monitor.
- resolved Aug 08, 2025, 04:20 PM UTC
This incident has been resolved.
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