Dialogue incident
Échecs des appels vidéo en raison d'une panne chez un tiers // Video calls failing due to third-party outage
Major Vendor's status page →
Resolved after 4 hours 29 minutes, affecting Care Platform and Consult + Member Web Application and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Care PlatformConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Update timeline
- investigating Oct 20, 2025, 05:57 PM UTC
La fonctionnalité d'appel vidéo connaît actuellement des performances dégradées en raison de pannes de systèmes tiers. // The video call feature is currently experiencing degraded performance as a result of third-party system outages.
- monitoring Oct 20, 2025, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:27 PM UTC
This incident has been resolved.
Your product runs on more than Dialogue
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services