Dialogue incident
La fonctionnalité d'appel téléphonique ne fonctionne pas en raison d'une panne chez un tiers. // Telephone call feature failing due to third-party outage
Minor Vendor's status page →
Resolved after 3 hours 38 minutes, affecting Care Platform, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Care Platform
Update timeline
- investigating Oct 20, 2025, 06:48 PM UTC
Certains fournisseurs connaissent une dégradation de la qualité des appels téléphoniques depuis la plateforme Care en raison de pannes chez des fournisseurs tiers. // Some providers are experiencing degradation on telephone calls from within the Care Platform due to outages with third-party providers.
- monitoring Oct 20, 2025, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:27 PM UTC
This incident has been resolved.
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