Dialogue incident
Les nouveaux membres sont incapables de se connecter à l'application en ce moment. / New members are currently unable to log into the application.
Minor Vendor's status page →
Resolved after 4 hours 20 minutes, affecting Consult + Member Web Application and Dialogue Member Web Application and 1 more, on August 25, 2025.
The issue has been fully mitigated and services are back to normal.
Affected components
Consult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application
Update timeline
- investigating Aug 25, 2025, 08:25 PM UTC
We are currently investigating this issue.
- monitoring Aug 25, 2025, 09:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2025, 12:04 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 26, 2025, 12:43 AM UTC
The issue has been fully mitigated and services are back to normal.
- resolved Aug 26, 2025, 12:45 AM UTC
This incident has been resolved.
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